Privacy policy

Who is responsible for your data

Golden Llama, Casa Arcopunco, 3S 112-164, Cusco, Peru.

What data we collect

When you book: your full name, email, WhatsApp or phone number, nationality, identity document type and number, the date you entered Peru (foreign guests only), your estimated arrival time and the details of your stay.

We don't ask for card or payment details: you pay on arrival.

Why we use it

To manage your booking and check-in, to contact you about your stay, and to meet the obligations Peruvian law places on lodging establishments (guest registration and the tax rules for foreign tourists).

We don't use your data for advertising and we never sell it.

Legal basis

Your consent, which you give by ticking the box in the booking form, and the legal obligations mentioned above.

Who can see it

Only the Golden Llama team, through a password-protected staff panel.

The website and the booking database are hosted by Cloudflare, which may process the data on servers outside Peru under its own data protection commitments. Your confirmation email is sent through Resend, an email provider that receives your name, email and the details of your stay. Booking notifications go through our own automation server. Neither ever includes identity documents.

We don't share your data with anyone else unless a Peruvian authority requires it by law. Please don't write identity documents in the website chat.

How we protect it

The connection to this website is always encrypted (HTTPS). Your name, contact details, document number and entry date are stored encrypted (AES-256), and access to the staff panel is restricted and monitored.

How long we keep it

Your personal data is erased automatically 365 days after your check-out, or 30 days after a cancellation. We only keep anonymous information about the stay (dates, number of pods and price).

Your rights

You can ask to access, correct or delete your data, or object to its use (ARCO rights), and withdraw your consent at any time by contacting us at reception or through the chat on this website. We will answer within the time limits set by law.

If you are not satisfied with our answer, you can file a complaint with Peru's National Authority for Personal Data Protection (Ministry of Justice and Human Rights).